For any enquiries, bookings or feedback, please contact our Customer Experience Ambassadors at: International number: +603 7949 8288 (multi-languages) International email: customercare@qviclub.com Email: customercare@xchangeworld.com Operating hours Monday-Friday 12pm-6am; Saturday 12am-6am HKST If you are unable to contact us during these hours, leave us an email with your enquiries, and we will respond to you within 2 working days. We are here for you in your preferred language and are constantly expanding the services we can offer to you. In addition to choosing from an extensive list of exciting travel destinations, you can also choose to reach us in your local language. Other than English, our Customer Experience Ambassadors can converse with you in other languages too: Arabic, Bahasa Indonesia, Farsi, Malay, Russian, Tagalog, Tamil, Thai and Turkish. If you have any enquiries, feel free to call or email us in your preferred language. We will be more than happy to assist you!