Cancellation Policy
 
60 days and above prior to check-in date:
-USD39 will be deducted from Xchange fee
-Week will be saved for future use up to the expiry date of usage week entitlement

59 days to 30 days prior to check-in date:
-USD49 will be deducted from Xchange fee
-Week will be saved for future use up to the expiry date of usage week entitlement

29 days till the date of check-in
-Xchange fee forfeited
-Week deposited forfeited

Cancellation Protection Option (CPO) @ USD19.00 - By purchasing CPO at the time of confirming your exchange, should you need to cancel your exchange holiday 29 days or less till the date of check-in, your deposited week will be saved up to the expiry date of usage week entitlement. You have the option of accepting CPO and paying the additional CPO fee on the replacement exchange reservation. No monetary refunds are allowed on cancellations. The CPO is valid for one time cancellation only.

  - CPO must be purchased upon exchange confirmation only
- CPO is not available on Bonus Weeks or any other "special" or "promotional offers"
- CPO is not applicable on Guest Certificates

If you decline CPO at the time of confirming your exchange, the cancellation policy applies.

Terms and Conditions

  1. Guest Certificate will be forfeited once cancelled.
  2. Balance from deducted Xchange fee will be credited on the next Xchange request.
  3. You may then request another xchange for which payment of an additional xchange fee may be required.
  4. CPO is valid for one time cancellation only.
  5. These policies are subject to change from time to time without prior notice to the members.
  6. The above cancellation policies are only valid for bookings made under QVI Club Vacation Memberships.