Privacy Policy

Q Lifestyle and/or XchangeWorld takes the issue of your privacy seriously. Generally, you can visit Q Lifestyle and/or XchangeWorld’s websites without telling us who you are or revealing any information about yourself. However, there are services offered on Q Lifestyle and/or XchangeWorld’s websites whereby you may subscribe to by providing to us your personal information as requested. Personal information refers to all and any information relating to you obtained by us in the course of and as a result of the provision of the services by us. Such personal information includes your name, mailing address, phone number and email address. We may use your personal information for the purposes of: planning, provisioning and billing for services; managing bad debt and preventing fraud; facilitating interconnection and inter-operability between service providers; rendering assistance to law enforcement, governmental or regulatory agencies; or complying with any applicable laws or any order of court. With your consent, we may also use your personal information for other lawful purposes, including without limitation, research; customer benefits and retention programme; to support your customer relationship with us.

Please do not send us any confidential or proprietary information via the Internet. Any information (including feedback, data, comments, suggestions, ideas or the like) that Q Lifestyle and/or XchangeWorld (or its affiliates) receives through its websites, other than your personal information, will be regarded as non-confidential. Q Lifestyle and/or XchangeWorld may from time to time conduct online surveys and request for information about your interest or your views about specific matters in an effort to improve its services to you. You may choose not to respond. By sending to Q Lifestyle and/or XchangeWorld non-personal information via Q Lifestyle and/or XchangeWorld’s websites or through any other electronic means, you grant to Q Lifestyle and/or XchangeWorld and its affiliates an unrestricted, irrevocable license to use, reproduce, display, modify, perform and distribute such non-personal information in any manner and for any purpose as Q Lifestyle and/or XchangeWorld (or its affiliates) shall deem fit.

Governing Law
By assessing Q Lifestyle and/or XchangeWorld’s websites and online services, you agree that such access and/or use, as well as these Terms shall be governed by, and construed in accordance with Singapore laws and you agree to submit to the exclusive jurisdiction of the Singapore courts.

General Terms
No failure or delay by Q Lifestyle and/or XchangeWorld to exercise or enforce any of its rights under these Terms will operate as a waiver of such rights nor will such failure or delay in way prejudice or affect its right at any time thereafter to act strictly in accordance with our rights under the Terms of Use.
Q Lifestyle and/or XchangeWorld respects the intellectual property rights and privacy of others. If you believe that that your intellectual property rights have been violated or you have any queries regarding these Terms of Use, please write to us at:

International email:
customercare@qviclub.com

Email:
customercare@xchangeworld.com

Operating hours
Monday-Friday 12pm-6am HKST
Saturday 12am-6am HKST